Corporate Training

We offer a number of Programs that can be customised to suit our clients’ specific requirements and included in this list are the following Programs:

CUSTOMER SERVICE EXCELLENCE IS OUR BUSINESS

  • Service Awareness Nationwide
  • Better Customer Service
  • SHINE Advance
  • CSQ – Customer Service Quality
  • Service Leadership
  • Service Recovery

HUMAN RESOURCE

  • Behavioural Interviewing Skills
  • Managing Performance
  • Training Needs Analysis
  • Training Module Development
  • Train-the-Trainer
  • Creating High Performance Team
  • Team Building

LET US BE YOUR SALES TEAM

  • Selling Skills
  • Needs Assessment
  • Benefit Selling
  • Tele Sales
  • Prospecting and Handling Difficult Prospects
  • Negotiation for Increased Profitability
  • Negotiation for Deal Making
  • Win-Win Negotiation
  • Handling Difficult Customers
  • The Professional Sales Call
  • Coaching for Sales Personnel
  • Key Accounts Management
  • Sales Leadership

DEVELOPMENT

  • Managing Transition
  • Goal Setting & Effective Time Management
  • Influencing Communication & Relationship
  • Professional Image & Etiquette
  • Stress Management
  • Executive Development Program(EDP)
  • Meeting Skills
  • Stand-up and Speak-Up
  • Business Report Writing
  • Mastering Presentation Skills
  • Assertive Communication
  • Personal Mastery

LEADERSHIP & MANAGEMENT

  • Strategizing for Excellence
  • Discovering Functional Leadership
  • Identifying and Solutions Generation
  • Project Management
  • Office Management
  • Managerial Development Program (MDP)
  • Coaching for Improving Performance
  • Effective Delegation
  • Empowerment
  • Effective Decision Making
  • Creative Problem Solving
  • Process Improvement for Six Sigma Methodology
  • Production Planning & Control
  • Conflict Management

CREDIT PROGRAMS

  • Contract Financing
  • Credit Facilities Review
  • Credit Risk Management
  • International Trade Financing & Lending to Corporate Business
  • Using Financial Statements to Assess Credit Standing of Corporate Customers
  • Financing Working Capital in SMEs
  • Effective Business Writing for Bankers
  • Marketing Credit Facilities to SMEs
  • Assessing Cashflow and Financing Needs of SME Companies
  • Evaluating Credit Standing of SME Companies
  • Pricing Credit facilities for SME Companies
  • Debt Recovery
  • Finance for Non-Finance
  • Developing Entrepreneurial Habits in Organization